Privacy Policy

PRIVACY POLICY

Last Updated: December 2025

At Sora2 Video Studio (operated by GoSail Inc., the “Service”), protecting your privacy is a priority. This Privacy Policy describes what we collect, how we use it, and the choices you have.

1. Consent

By using our website or services, you consent to this Privacy Policy and agree to its terms.

2. Information We Collect

When you use our AI video and image generation services, we may process the following:

• Account information (email, display name, password)
• Prompts, storyboard notes, and metadata you provide
• Reference assets you upload (e.g., images, audio snippets) to guide video generation — processed transiently to fulfill the request
• Generated outputs (videos, preview thumbnails, cover frames) required to deliver the service
• Queue metrics, usage data, device information, and preference settings
• Payment information processed by third‑party providers (we do not store full card data)

3. How We Use Information

We use information to:

• Process and render AI videos or images according to your requests (uploaded assets are used only for immediate processing and are not stored afterwards)
• Provide customer support and manage your account
• Process payments and manage subscriptions
• Send important service communications
• Prevent abuse and enforce our Terms of Service
• Analyze usage to improve the Service

4. Log Files

We may log IP address, browser type, ISP, timestamps, referring/exit pages, and click counts. These are not linked to personally identifiable content and are used for administration and trend analysis.

5. Cookies and Similar Technologies

We may use cookies to store preferences, keep you signed in, and support queue monitoring. You can control cookies through your browser settings; certain features may not function properly if disabled.

6. Third‑Party Services

Our policy does not apply to third‑party services. Please review their privacy policies for details on their practices.

7. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, restrict processing, or port your data. To exercise rights, contact [email protected].

8. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe a child provided us information, contact us and we will remove it.

9. Data Security and Storage

We implement reasonable safeguards including:

• TLS encryption in transit
• Principle of data minimization; we only collect what’s necessary
• Access controls and regular security updates
• Transient processing of user prompts/uploads to fulfill your request

We do not permanently store user-uploaded reference assets. All uploads are processed immediately to fulfill your request and then discarded.

Generated videos and previews may be automatically deleted after a reasonable retention period to optimize storage; download any results you wish to keep.

10. International Transfers

Your information may be processed on servers located outside your jurisdiction. We take steps to protect your data consistent with this Policy.

11. Changes to this Policy

We may update this Policy periodically. Material changes will be posted on our website with an updated “Last Updated” date.

12. Contact Us

If you have questions or requests, contact us at:

• Email: [email protected]
• Phone: +1 410 301 6503

Last updated: December 2025